Shipping

Once your order is confirmed, the address provided by the buyer for receipt of the order can no longer be changed. Neither the dispatcher nor Stray may be held liable if the order cannot be delivered on account of a mistake in the delivery address (post box addresses are not an accepted mode of delivery).

We offer free UK shipping through the service provider DHL and aim to get the order to you within 3-5 working days. For customers outside the UK, a £5 additional shipping charge will be applied at checkout. We will post with DHL international or Royal Mail depending on the country, and aim to have the item with you within 7 working days. Please bear with us during busy periods, and do let us know at hello@straystudios.co.uk  or on Instagram if you have any questions.

Returns

We guarantee the quality of all our products. If you are unsatisfied in any way, we are happy to refund items that are returned to us within 14 days of receipt, in the same condition that it was received and with the tags still attached.

As we are a small business, we ask buyers to cover the cost of returning any item. Please drop us a note at hello@straystudios.co.uk to notify us of any return, and address returned items to:

76C Highbury Park

London

N5 2XE

United Kingdom

Upon receipt of the returned merchandise, you will be informed by e-mail of the processing of your request. We reserve the right to refuse returned items in the following cases:

  • Items returned are outside the specified time frame – 14 days from receipt of the item

  • Are not in the original packaging and state

Please note that only the cost of the original item is refundable, this does not include the original shipping cost or any associated duties and taxes.

 

If you wish to exchange a product, let us know at hello@straystudios.co.uk. Due to the short runs of each product, stock is unlikely but we will be happy to check once contacted.

For any other questions

We’d love to hear from you. Drop us an email hello@straystudios.co.uk or a message on Instagram and we’ll get back to you as soon as possible.

Shipping & Returns